Refund Policy
Last Updated: [25 Feb 2025]
At It’s My IPTV, we strive to provide high-quality IPTV services and ensure customer satisfaction. However, due to the nature of digital services, we have specific guidelines regarding refunds.
1. Eligibility for Refunds
Refunds may be issued under the following conditions:
- If the service is not activated within 48 hours after payment.
- If the service does not work at all due to technical issues on our end (after troubleshooting with our support team).
- If the user has mistakenly been charged twice for the same subscription.
2. Non-Refundable Situations
We do not provide refunds in the following cases:
- If the IPTV service is already activated and working.
- If the issue is due to user-side problems, such as poor internet connection, incompatible devices, or incorrect setup.
- If the user requests a refund after the trial period (if applicable).
- If the user violates our Terms of Service or engages in fraudulent activities.
3. Refund Request Process
To request a refund, please follow these steps:
- Contact our support team at [Your Contact Email] within 2 days of your purchase.
- Provide your order details (payment receipt, email, and subscription ID).
- Our team will review your request and respond within 7 business days.
If your refund is approved, the amount will be credited back to your original payment method within 30 business days, depending on your bank or payment provider.
4. Service Cancellation
You may cancel your subscription at any time, but no refunds will be issued after activation. Your service will remain active until the end of the billing period.
5. Contact Us
For any questions regarding our refund policy, please reach out to:
📧 Email: Contact@itsmyiptv.com
🌍 Website: itsmyiptv.com
